RETURNS AND REFUNDS POLICY  

At ApexLane Private Limited, we are dedicated to ensuring a positive shopping experience by offering a clear and efficient Returns & Refunds Policy. This policy is designed to guide you through the return process and ensure refund requests are handled with ease and transparency.  

Return Eligibility & Conditions  

Customers may submit a return request within 48 hours of receiving their purchase. To be eligible for a return, the following conditions must be fulfilled:  

• The product must remain unused, undamaged, and in its original condition with all packaging intact.  
• All tags, invoices, and included accessories must remain unaltered and accompany the returned product.  

To ensure a seamless return experience, we recommend retaining the original packaging until you are completely satisfied with your purchase.  

Steps to Initiate a Return  

To request a return, customers can select one of the following options:  

• Email Request: Send an email to apexlaneprivatelimited@gmail.com within 48 hours of delivery, clearly stating your return request. Our customer support team will provide detailed instructions to guide you through the process.  
• Online Request: Log in to your account on our website, visit the returns section, and follow the provided steps to submit your return request.  

Once your request is received, our team will carefully assess the details and provide further instructions to ensure a smooth and efficient process.  

Refund Policy & Processing Time  

Upon receiving the returned product, our team will inspect the item to confirm it meets our return eligibility criteria. If approved, refunds will be processed within 5 to 7 business days and credited to the original payment method used during checkout.  

Refunds are only applicable to products that meet our specified return standards. Items that show signs of use, damage, or tampering will not qualify for a refund.  

Non-Returnable & Non-Refundable Items  

Certain products are not eligible for returns or refunds due to hygiene, safety, or product integrity concerns. These include:  

• Innerwear & Lingerie: Due to hygiene regulations, these items cannot be returned.  
• Swimwear & Activewear: Items worn directly against the skin are excluded from return eligibility.  
• Customized & Personalized Products: Items designed according to individual preferences are non-returnable.  
• Clearance & Sale Products: Items purchased at discounted prices or during promotional sales are considered final sale and are not eligible for refunds.  

Customer Support Assistance  

If you have questions or require additional guidance regarding our Returns & Refunds Policy, please reach out to our customer support team at apexlaneprivatelimited@gmail.com. We are committed to providing prompt and helpful assistance to ensure your shopping experience remains smooth and enjoyable.